FAQ's
Welcome to Hoosier RV Supply! We're here to help you get the most out of your RV lifestyle. Below are answers to our most frequently asked questions about shipping, returns, refunds, and more. If you still need assistance, feel free to contact us.
General Questions
Q: What does Hoosier RV Supply offer?
A: We offer high-quality RV parts, accessories, and outdoor gear designed to support RV owners and campers across the U.S. Whether you're replacing essentials or upgrading your rig, we’ve got the gear you need.
Shipping Information
Q: Where do you ship?
A: We currently ship to all 50 U.S. states. We do not offer international shipping at this time.
Q: How much is shipping?
A: Shipping costs depend on the weight, size, and destination of your order. Exact shipping costs are calculated at checkout. We occasionally offer free shipping on select products or order thresholds.
Q: How long will it take to receive my order?
A: Most orders are processed within 1–2 business days. Delivery typically takes 3–7 business days depending on your location and selected shipping method.
Q: Can I expedite my order?
A: Yes! Expedited shipping options are available during checkout for an additional charge.
Orders & Payments
Q: What payment methods do you accept?
A: We accept Visa, Mastercard, American Express, Discover, PayPal, Shop Pay, Google Pay, and Apple Pay.
Q: Can I track my order?
A: Absolutely. Once your order ships, you'll receive a confirmation email with a tracking number and link to follow your shipment.
Q: Can I cancel or change my order after placing it?
A: If your order hasn't been shipped yet, we may be able to cancel or modify it. Please contact us as soon as possible at [your support email or phone number].
Returns & Refunds
Q: What is your return policy?
A: You may return most items within 30 days of delivery for a refund. Items must be unused, in their original packaging, and in resalable condition.
Q: Are there any items that are non-returnable?
A: Yes. The following items are not eligible for return:
- Custom-made or special-order items
- Final sale or clearance items
- Items that have been installed, used, or altered
Q: How do I initiate a return?
A: To start a return, please contact our support team at sales@hoosierrvsupply.com with your order number. We’ll provide detailed instructions and a return label if applicable.
Q: Is there a restocking fee?
A: Some returns may be subject to a restocking fee, especially for oversized, special-order, or bulk items. You’ll be informed of any fees before finalizing your return.
Q: When will I receive my refund?
A: Once we receive and inspect your returned item, refunds are typically issued within 3–5 business days to the original form of payment.
Damaged or Incorrect Orders
Q: What should I do if I received a damaged or incorrect item?
A: If your item arrived damaged or you received the wrong product, please contact us within 7 days of delivery. Include your order number and photos of the item, and we’ll work with you to resolve the issue quickly.
Contact Us
Still have questions? We're happy to help.
📧 Email: sales@hoosierrvsupply.com
📞 Phone: +1 (260) 207-4684
🕒 Business Hours: Monday–Friday, 9 AM – 5 PM EST